BOOKING POLICY
At Forme, every appointment is reserved exclusively for you, and your therapist's time is prepared with care in advance. Please read this policy before booking. By completing a booking online, by phone or in person, you confirm that you have read and agree to it. For any questions, please contact us at bonjour@formebysophiedulac.com.
1. BOOKING & PAYMENT
~ Full payment is required at the time of booking to secure your appointment.
~ All payments are non-refundable. If your plans change, you may reschedule in line with this policy.
2. RESCHEDULING
~ You may reschedule at no charge up to 48 hours before your appointment, online or by email.
~ Your new appointment must take place within 3 months of your original appointment date.
~ Each booking may be rescheduled a maximum of 2 times. After this, the booking is forfeited.
~ Rescheduling is subject to availability, and we will always do our best to accommodate you.
3. CHANGES WITHIN 48 HOURS & NO-SHOWS
~ Any changes within 48 hours of your appointment, and all no-shows, forfeit 100% of the treatment value.
~ These appointments cannot be rescheduled, refunded or credited.
~ This applies regardless of the reason, including illness, forgetting your appointment, work commitments, childcare, traffic or transport delays, and last-minute changes of plan.
~ Children are welcome to accompany you to your appointment.
~ If you shorten your appointment or change to a lower-value service within 48 hours, the original booking value still applies.
4. TRANSFERRING YOUR BOOKING
~ As a courtesy, if you are unable to attend within 48 hours, you may transfer your appointment to a female friend or family member so your treatment is not lost.
~ Organising the transfer is your responsibility. Please email us their name and contact details before your appointment time.
~ The person attending must be suitable for the booked treatment. If no transfer is arranged, the appointment is forfeited.
5. PACKAGES
~ All packages (excluding custom packages) are valid for 3 months from the date of purchase.
~ Any sessions not used within this timeframe are forfeited.
~ Changes within 48 hours forfeit that session.
6. ARRIVAL TIME
~ Please arrive 5 minutes before your appointment.
~ Late arrival may result in reduced treatment time, with the full treatment value still applying.
~ As we operate by appointment only, early arrivals may need to wait outside while we finish with another client.
7. ADDITIONAL FEES
~ Any additional fees must be settled at the time of your appointment. Unpaid fees may restrict access to future bookings.
8. IF WE NEED TO RESCHEDULE
~ On the rare occasion that Forme needs to move your appointment, we will offer you the next available time, or a full refund if you prefer.
AGREEMENT
By booking an appointment with Forme, online or in person, you acknowledge and agree to all terms in this policy. Nothing in this policy excludes your rights under the Australian Consumer Law.
A FINAL NOTE
We deeply value your respect for our time, energy and business. These policies allow us to maintain a high standard of care for every client. Thank you for choosing Forme. We look forward to treating you.