BOOKING POLICY
At Forme, we are committed to providing exceptional treatments to our valued clients. To ensure the smooth operation of our business and to accommodate all clients fairly, we ask that you please read and respect the following policy.
For any questions, please contact us at bonjour@formebysophiedulac.com
1. BOOKING & PAYMENT POLICY
~ Full payment is required at the time of booking to secure your appointment.
~ By completing your booking, you agree to all terms outlined in this policy.
~ All payments are non-refundable.
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2. CANCELLATIONS, RESCHEDULING & CHANGES
~ Email ONLY for all cancellations or rescheduling requests.
~ Clients may reschedule their appointment up to 48 hours prior to their scheduled time at no additional charge.
~ Rescheduled appointments must be rebooked within 3 months of the original appointment date.
~ Changes made within 48 hours of the scheduled appointment will result in forfeiting 100% of the treatment cost.
~ If you are unable to attend your appointment within 48 hours, you may transfer your booking to a female friend or family member to avoid forfeiting your payment.
~ It is the client’s responsibility to organise this transfer and notify us prior to the appointment.
~ If a client shortens or changes their appointment to a lower-value service within 48 hours, charges will remain based on the original booking value.
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3. LATE CANCELLATIONS & NO SHOWS
~ All cancellations within 48 hours and all no-shows will be charged 100% of the treatment cost.
~ These appointments cannot be rescheduled, refunded, or credited.
~ Late cancellations and no-shows disrupt our schedule and prevent other clients from booking those time slots.
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4. RESCHEDULING GUIDELINES
~ Clients may reschedule a maximum of 2 times within a 3-month period from the original booking date.
~ After this, the booking will be forfeited.
~ Online changes are available up to 72 hours (3 days) prior to your appointment.
~ Within 48 hours, all changes must be made via email and will incur full charges.
~ We will always do our best to accommodate rescheduling requests based on availability.
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5. PACKAGE GUIDELINES
~ All packages (excluding custom packages) expire 4 weeks from the purchase date.
~ Appointments must be booked consecutively within this timeframe.
~ If not used within the timeframe, the remaining balance will be issued as a voucher valid for 1 month.
~ Late cancellations or rescheduling within 48 hours will result in forfeiting that appointment.
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6. PAYMENT OF FEES
~ All bookings are prepaid in full.
~ Any additional fees (if applicable) must be settled during the appointment time, otherwise access to future bookings may be restricted.
7. ARRIVAL TIME
~ Please arrive 5 minutes prior to your appointment.
~ Arriving late may result in reduced treatment time without a reduction in price.
~ As we operate by appointment only, early arrivals may need to wait outside while we are with another client.
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8. EXCEPTIONAL CIRCUMSTANCES
~ We understand that emergencies may arise.
~ In exceptional circumstances only, we may offer a partial or full treatment value as a gift voucher, at our discretion.
~ Refunds are not offered.
~ Please note the following are not considered exceptional circumstances:
– Forgetting your appointment
– Being stuck in traffic
– Work or childcare conflicts
– Last-minute schedule changes
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AGREEMENT
By booking an appointment with Forme (online or in person), you acknowledge and agree to all terms outlined in this policy.
FINAL NOTE
We deeply value your respect for our time, energy, and business. These policies allow us to maintain a high standard of service for every client.
Thank you for choosing Forme. We look forward to treating you.